Privacy Policy

1. Information We Collect

• Contact details you provide on quote forms, bookings, and accounts: name, email, phone, service address.
• Service details: property notes, photos you submit, scheduled visits, and history.
• Payment information processed by our payment provider; we do not store full card numbers on our servers.
• Site usage: pages visited, device type, IP address, and analytics events.

2. How We Use It

• To deliver, schedule, and improve services you request.
• To send quotes, confirmations, invoices, reminders, and service updates.
• To respond to inquiries and provide customer support.
• To comply with legal obligations and protect against fraud or abuse.

3. Sharing

We do not sell personal information. We share data only with service providers needed to operate (hosting, payments, email delivery, scheduling), and only as required to perform their function. We may disclose information when required by law.

4. Data Retention

We retain customer records for as long as your account is active and as needed to comply with tax, accounting, and legal requirements. You may request deletion of your account at any time.

5. Security

We use industry-standard safeguards including encrypted connections (TLS), access controls, and managed cloud infrastructure. No method of transmission over the internet is 100% secure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by emailing us. We will respond within a reasonable timeframe.

7. Children

Our services are not directed to children under 13 and we do not knowingly collect information from them.

8. Changes

We may update this policy. The “Last updated” date above will reflect the most recent change.